Refund policy

If you receive a product that is defective, damaged, or not as described, please contact us immediately. We may require evidence of the issue (such as photos) before processing your refund or replacement.

In the event of an error on our part (e.g., incorrect item, wrong specifications), we will offer a full refund or replacement, including any shipping costs incurred.

Due to the bespoke nature of custom printing and special orders, refunds for these products will only be considered if there is a demonstrable error on our part. Please review your order carefully prior to confirmation.

You must notify us of any refund requests within 14 days of receiving your order. Refund requests received after this period may not be eligible for a refund.

To initiate a refund, please contact our customer service team at info@thesourcepm.com.au or (03) 6273 0507. Provide your order number, a description of the issue, and any supporting documentation or photos.

Upon receiving your request, we will assess the issue and may request further details if needed. If your claim is approved, we will process the refund to your original method of payment within 14 business days.

Products that have been custom-made or printed to your specifications are non-refundable unless there is a clear error on our part.

Refunds for digital products or services may not be available once the service has been rendered or accessed, unless otherwise stated.

For eligible refunds due to faulty products or errors on our part, we will cover the cost of return shipping. For other refund requests, the customer may be responsible for return shipping costs.

In some cases, partial refunds may be issued where only part of an order is affected or if the product has been used or damaged by the customer.

The Source Print Management reserves the right to update or amend this Refund Policy at any time. Changes will be posted on our website, and your continued use of our services constitutes acceptance of these changes.